- Instructor: admin
- Lectures: 4
- Duration: 16 weeks
Categories: Diploma
Get recognition for your ability to create a great customer-service experience with the level 2 Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you’re working in.
These qualification include levels for those at any stage of career development – from those who are just starting out to those responsible for an organisation’s overall customer-service strategy.
The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.
What you Will learn
Dealing with complaints
Types of Customers
Strategic Management
Curriculum
- 4 Sections
- 4 Lessons
- 16 Weeks
Expand all sectionsCollapse all sections
- Duration1
- Session1
- Credit Value1
- Cost1
Related Courses
OTHM Level 6 Diploma in Information Technology
Overview The OTHM Level 6 Diploma in Information Technology is designed to ensure that each learner is a confident, independent thinker with a detailed knowledge of Information Technology, and equipped with the skills to adapt rapidly to change at a junior or middle management level and aspiring into higher management…
OTHM Level 4 Diploma in Information Technology
Overview The objective of the OTHM Level 4 Diploma in Information Technology is to provide a career path for learners who wish to develop a broad base of knowledge and skills that will enable them to work in a variety of roles in the IT industry. The programme will focus…
OTHM Level 5 Diploma in Information Technology
Overview The objective of the OTHM Level 5 Diploma in Information Technology is to provide learners with an excellent foundation for a career in a range of organisations. It designed to ensure that each learner is business ready a confident, independent thinker with a detailed knowledge of Information Technology, and…
OTHM Level 5 Diploma in Health and Social Care Management
Overview The objective of the OTHM Level 5 Diploma in Health and Social Care Management qualification is to equip learners with the underpinning knowledge, understanding and skills required for a career in the health and social care sector at a managerial level. Entry requirements For entry onto the OTHM Level…
OTHM Level 4 Diploma in Health and Social Care Management
Overview The objective of the OTHM Level 4 Diploma in Health and Social Care Management qualification is to equip learners with the underpinning knowledge, understanding and skills required for a career in the health and social care sector at a managerial level Entry requirements For entry onto the OTHM Level…